Privacy Policy

1. Introduction

Welcome to Arogyam ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, purchase health cards, or interact with our healthcare services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, date of birth, and gender
• Contact information (phone number, email address, postal address)
• Medical information and health records
• Payment information (credit/debit card details, UPI information)
• Government-issued identification (Aadhar, PAN, etc.)
• Appointment history and medical consultation records
• Health card purchase and usage information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide healthcare services and medical consultations
• To process health card purchases and manage your account
• To schedule and manage appointments
• To maintain your medical records and treatment history
• To send appointment reminders and important health information
• To process payments and manage billing
• To improve our services and website functionality
• To comply with legal obligations and regulatory requirements
• To send promotional materials (with your consent)
• To respond to your inquiries and provide customer support

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Healthcare Providers: With doctors, specialists, and medical staff involved in your treatment
• Service Providers: With third-party service providers who assist in our operations (payment processors, IT services, etc.)
• Legal Requirements: When required by law, court order, or government regulations
• Medical Emergencies: In case of medical emergencies to ensure your safety
• Business Transfers: In connection with any merger, sale, or acquisition of our business
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure servers and databases
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at hello@arogyamdbg.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide healthcare services and maintain medical records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Medical records may be retained for extended periods as required by healthcare regulations.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: