Terms and Conditions

1. Acceptance of Terms

Welcome to Arogyam ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, health cards, and healthcare facilities located in Darbhanga, Bihar, India.

By accessing our website, purchasing health cards, booking appointments, or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Provided

Arogyam provides the following services:

• Healthcare services including medical consultations, diagnostics, and treatments
• Health card programs (NEU Health Card, ELITE Health Card, etc.)
• Appointment booking and scheduling
• Physiotherapy and rehabilitation services
• Diagnostic tests and laboratory services
• Online information and resources

3. Eligibility

To use our services, you must:

• Be at least 18 years of age, or have parental/guardian consent if under 18
• Provide accurate and complete information when registering or using our services
• Have the legal capacity to enter into binding agreements
• Comply with all applicable laws and regulations
• Not use our services for any illegal or unauthorized purpose

4. Health Card Terms

4.1 Purchase and Activation

• Health cards are valid for the duration specified at the time of purchase
• Validity period begins from the date of purchase or activation
• Health cards are non-transferable and can only be used by the registered cardholder
• You must present valid identification when using your health card

4.2 Benefits and Limitations

• Health card benefits are subject to the terms and conditions of the specific card package
• Some services may require additional charges beyond the health card coverage
• Benefits cannot be exchanged for cash or transferred to other services
• Unused benefits expire at the end of the validity period

4.3 No Refund Policy

All health card purchases are final and non-refundable. Please refer to our Refund Policy for complete details.

5. Appointments and Consultations

• Appointments are subject to doctor availability
• You must arrive on time for your appointment; late arrivals may result in rescheduling
• Cancellations should be made at least 24 hours in advance
• No-show appointments may be subject to cancellation fees
• We reserve the right to reschedule or cancel appointments due to emergencies or unforeseen circumstances

6. Payment Terms

• All payments must be made in Indian Rupees (INR)
• We accept various payment methods including credit/debit cards, UPI, and net banking
• Payment must be completed before services are rendered (unless otherwise agreed)
• All prices are subject to change without prior notice
• Additional charges may apply for certain services or procedures
• Payment disputes must be reported within 7 days of the transaction

7. User Accounts and Information

• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate, current, and complete information
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

8. Medical Disclaimer

9. Limitation of Liability

To the maximum extent permitted by law:

• Arogyam shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you for the specific service in question
• We are not responsible for any loss or damage resulting from your use of our services
• We do not guarantee uninterrupted or error-free service
• We are not liable for any third-party services or websites linked from our platform

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Arogyam or its licensors and is protected by copyright and other intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our written permission
• Use our trademarks or logos without authorization
• Remove any copyright or proprietary notices
• Use our content for commercial purposes without permission

11. Prohibited Activities

You agree not to:

• Use our services for any illegal purpose
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt our services or servers
• Transmit any viruses, malware, or harmful code
• Impersonate any person or entity
• Collect or harvest information about other users
• Use automated systems to access our services without permission

12. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Modifications to Services

We reserve the right to:

• Modify, suspend, or discontinue any part of our services at any time
• Change service features, pricing, or availability
• Update or modify our website and services
• Impose limits on certain features or restrict access to parts of our services

14. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Any other reason we deem necessary

Upon termination, your right to use our services will cease immediately.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Darbhanga, Bihar, India.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

19. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must discontinue use of our services immediately.