Refund Policy

1. No Refund Policy

Arogyam operates under a strict no-refund policy. This means that once you have completed a purchase transaction for any of our services, including but not limited to:

• Health Cards (NEU Health Card, ELITE Health Card, or any other health card packages)
• Medical consultations and appointments
• Diagnostic tests and services
• Treatment packages
• Any other paid services offered by Arogyam

You will not be eligible for a refund, regardless of the reason for cancellation or non-usage of the service.

2. Purchase Confirmation

By completing a purchase on our website or through our authorized channels, you acknowledge and agree that:

• You have read and understood this Refund Policy
• You accept the no-refund policy
• You are making the purchase voluntarily and with full knowledge of the terms
• You will not request a refund after the transaction is completed

3. Reasons for No Refund

Refunds will not be provided for any reason, including but not limited to:

• Change of mind or decision not to use the service
• Non-usage of the purchased health card or service
• Dissatisfaction with the service (subject to our service quality standards)
• Technical issues or errors during purchase (we will assist in resolving technical issues)
• Duplicate purchases (please contact us to resolve duplicate transactions)
• Medical emergencies or personal circumstances
• Relocation or inability to visit our facility
• Any other reason whatsoever

4. Health Card Validity

Health cards purchased from Arogyam are valid for the duration specified at the time of purchase (typically one year from the date of purchase). The validity period cannot be extended, and no refunds will be provided for:

• Unused benefits or services during the validity period
• Expired health cards
• Partial usage of health card benefits
• Inability to utilize all benefits within the validity period

5. Payment Processing

All payments are processed securely through our payment gateway partners. Once a payment is successfully processed and the transaction is confirmed:

• The purchase is considered final and binding
• No refund requests will be entertained
• The service or health card will be activated as per the terms of purchase

6. Service Issues and Complaints

While we do not provide refunds, we are committed to providing quality healthcare services. If you experience any issues with our services, please contact us immediately:

• We will investigate and address service quality concerns
• We will work to resolve any technical or operational issues
• We will provide appropriate support and assistance
• However, resolution of issues does not entitle you to a refund

7. Cancellation Policy

You may cancel appointments or services before they are rendered, but:

• Cancellation does not entitle you to a refund
• You may reschedule appointments subject to availability
• Health card purchases cannot be cancelled once completed
• Prepaid services cannot be cancelled for a refund

8. Exceptions

There are no exceptions to this no-refund policy. This policy applies uniformly to all customers and all types of purchases, regardless of:

• Purchase amount or value
• Type of service or product
• Customer relationship or history
• Circumstances surrounding the purchase

9. Before Making a Purchase

We strongly recommend that you:

• Carefully review all service details and terms before purchasing
• Ensure you understand the benefits and limitations of the service
• Verify that you can utilize the service within the validity period
• Contact us with any questions before completing your purchase
• Read this Refund Policy in its entirety

10. Contact for Support

If you have any questions about this Refund Policy or need assistance with your purchase, please contact us:

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Acknowledgment

By making a purchase from Arogyam, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. You understand that all purchases are final and non-refundable.